MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent experience in IT, Information Systems, or related field.
- Four plus (4+) years of experience supporting DoD/Navy help desk environments.
- Familiarity with Tiered-Service Delivery Models and escalation workflows.
- Working knowledge of Microsoft Office Suite and SharePoint.
- Experience with Jira Service Desk, Confluence, or similar ITSM and documentation tools.
- CompTIA Security+ or equivalent CSWF certification.
- Ability to obtain/maintain Secret clearance (generally, this requires U.S. Citizenship).
- Must obtain and maintain any necessary security access and/or background checks.
DESIRED QUALIFICATIONS & SKILLS
- Strong technical troubleshooting, communication, and documentation skills.
- Experience supporting Navy programs and platforms.
- Experience contributing to contract deliverables such as CDRLs or QASP metrics.
- Prior involvement in drafting or maintaining SharePoint knowledgebase.
WORK SCHEDULE
Full-time. May be required to work additional hours as needed to complete assignment or project.
TRAVEL
The expected travel time is less than 25%.
DRIVING REQUIREMENTS
Must have or be able to attain a valid state driver’s license and be insurable on the company’s automobile insurance policy. Driving, with or without accommodation, may be required when traveling for training and/or short occasional amounts of local driving. The expected driving time is less than 25%.
WORK ENVIRONMENT
Work is expected to be remote; however, the company reserves the right to require onsite work.
PHYSICAL DEMANDS
Position consists of sitting for long periods of time, bending, stooping, crouching, and lifting weights up to 20 pounds. Frequently uses hands/fingers for manipulation of keyboard and mouse. It is Katmai’s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
COMPENSATION & BENEFITS PACKAGE
- Pay range: $70,000 to $90,000 per year.
- Eligible Benefits: Medical, Dental, Vision, Life & AD&D Insurance, Long-Term & Short-Term Disability Insurance, 401(k) Savings Plan, Employee Assistance Program (EAP), Paid Time Off (PTO), 11 Paid Federal Holidays, and Leave of Absence.
Compliance:
To be considered for this position, all applicants must apply on the company website, https://katmaicorp.com/life-at-katmai/
We are a VEVRAA Federal Contractor
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equal_opportunity Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i).
